What’s changing in our Terms
The new Terms of Service took effect on October 2, 2026.
We have rewritten our Terms of Service so they describe how Way2Chat actually works today — how you pay, what happens when you change plans, how long chat history is kept, and when a website's live chat can be suspended. This page summarises what changed in plain language. The full new Terms are what apply.
What changes
How billing works is spelled out
Paid plans can be billed monthly or yearly, by card with auto-renew, as a one-time card payment, or as a one-time cryptocurrency payment. For crypto, the quoted amount is held for 50 minutes, and a payment of that exact amount is still accepted if it reaches us within 72 hours.
Changing plans is prorated
When you move between paid plans, unused time on your current plan is credited and you pay only the difference. Credit worth more than the new plan becomes extra time rather than a cash refund. A yearly plan can only change to another yearly plan.
Conversation credits have clear rules
Credits are used only after your plan’s own conversations run out, are valid for 12 months, are held if your paid plan ends, and are not refundable except where the law requires.
Chat history is kept for your plan’s period
Closed conversations used to be deleted 7 days after closing on every plan. Each plan now keeps them for its own period — Free 7 days, Starter 30 days, Pro 90 days, Organization 1 year — and attachments are deleted with them. This is already in effect, and no plan keeps less than before.
Suspension is set out
We may suspend an account, or live chat on a website, for a breach of the Terms, a security risk, overdue payment or a legal requirement. We will tell you why where we lawfully can. You can also pause live chat on your own websites at any time.
Two policies now form part of the agreement
The Acceptable Use Policy and the Data Processing Terms are now separate documents that form part of the Terms. For your website visitors’ data, you are the controller and we are your processor.
Legal terms added
You must be 18 or over and using the service for business. You agree to cover claims arising from content you or your visitors send or from breaking the Terms. Our liability limit is unchanged: the amount you paid us in the 3 months before a claim.
What stays the same
- You own the content you and your visitors send.
- Cancelling stops future billing, and partial periods are not refunded.
- Price changes come with at least 30 days’ notice and do not affect a yearly plan until it renews.
Questions
If anything here is unclear, use the chat on this page or email admin@way2chat.com.