Everything Way2Chat does today
No roadmap promises on this page — only what you can use now. Some features depend on your plan; compare plans.
The chat widget
One script tag
Add chat to any website by pasting one snippet. Each website gets its own key.
Your brand
Set the widget colour, position, name and greeting per website, and put your logo on the emails visitors receive.
Verified visitors
Visitors confirm their email with a one-time code before chatting, sent from your own email address.
Files and ratings
Visitors can share files, and rate the conversation when it ends.
Offline messages
When nobody is available, visitors leave a message instead of hitting a dead end.
Pause any time
Pause chat on a website in one click. Anyone already chatting can finish; nobody new sees the widget.
Your team inbox
Shared inbox
Every conversation from every website in one place, filtered by site when you need to focus.
Claim to read
An agent claims a conversation before reading it, so two people never answer the same visitor.
Typing and read receipts
See when a visitor is typing, and know when your reply has been read.
Live visitors
Watch who is on your website right now, and invite them to chat.
Canned responses
Save replies you send often and insert them with a shortcut.
Email replies
Send a reply to the visitor's inbox as well, for people who have left the page.
Automation and self-serve
Routing rules
Send conversations to the right agent by page, URL, country, referrer, first or returning visit, or time on page.
Knowledge base
Publish help articles visitors can search from inside the chat window.
Automatic greetings
Greet first-time visitors, returning visitors, or people on specific pages.
Control and security
Multiple websites
Manage several websites from one account on paid plans, each with its own settings.
Roles and assistants
Invite agents limited to particular websites, and assistants who can view but never send.
Visitor blocking
Block abusive visitors so the widget no longer appears for them.
Activity log
See who changed what in your account, and when.
Secure by default
Hashed passwords, rate-limited sign-in and strict isolation between accounts. How we protect your data →
Integrations and billing
Slack, Zapier and webhooks
Send new-chat events to Slack, Zapier or any URL you choose.
Pay your way
Pay by card monthly or yearly, with or without auto-renew, or pay once in cryptocurrency.
Extra conversations
Buy conversation credits when you need more than your plan includes, valid for 12 months.
See it on your own website
Start on the free plan — no card required. The docs show the install snippet before you sign up.
Create free account →