Cookie Policy
Every item this website stores on your device — no more, no less.
What this covers
This policy covers cookies and similar storage (localStorage and sessionStorage) used by this website and its dashboard. It describes our own site only.
Your choice
When you first visit, we ask before using anything other than strictly necessary storage. Reject all is exactly as easy as Accept all. You can change your mind at any time:
If your browser sends a Global Privacy Control signal, we treat it as “Reject all” automatically. We ask again if the kinds of storage we use change, and after six months.
Turning functional storage off removes the support chat's stored data from your browser. You can still start a chat by clicking Chat with us; doing so is asking for the chat, so it will then store what it needs to keep that conversation working.
We do not use
- Analytics or statistics cookies
- Advertising, retargeting or social media tracking pixels
- Third-party cookies of any kind
Strictly necessary
Needed for the site to work. They cannot be switched off, and the law does not require consent for them.
| Name | Type | Purpose | Duration |
|---|---|---|---|
tc_cust | Cookie (first-party, HttpOnly, Secure) | Keeps you signed in to your account dashboard. Set only when you sign in. | Until you sign out or close the browser |
tc_admin | Cookie (first-party, HttpOnly, Secure) | Keeps platform administrators signed in. Set only on administrator sign-in. | Until sign-out or browser close |
w2c_consent | localStorage (cookie if storage is unavailable) | Remembers your cookie choice so we don't ask on every page. Holds a random ID, your choice and the date. | 6 months |
Inside the dashboard (signed-in users only)
These are set only after you sign in, to deliver settings you chose and to avoid showing the same notification twice.
| Name | Type | Purpose | Duration |
|---|---|---|---|
w2c_visitor_alerts, w2c_agent_alerts | localStorage | Remembers whether you switched on sound or desktop alerts for new visitors and messages. | Until you change the setting |
w2c_also_mail | localStorage | Remembers your choice to also email a reply to the visitor. | Until you change the setting |
w2c_terms_notice_<date> | localStorage | Remembers that you dismissed a notice about a Terms of Service update. | Until cleared |
w2c_last_msg_id, w2c_ag_last_msg, w2c_seen_visitors | sessionStorage | Prevents the same new-message or new-visitor alert from firing twice. | Until the tab closes |
w2c_setup_gate | Cookie (first-party) | Protects the one-time installer. Only set if someone opens the installation page. | Until the browser closes |
Functional — live support chat
Used only with your consent, or after you click Chat with us. <key> is our website's chat identifier.
| Name | Type | Purpose | Duration |
|---|---|---|---|
tc_anon_<key> | localStorage, and a first-party cookie as a fallback | A random visitor ID, so the same person isn't counted as several visitors and a chat can continue. | 1 year |
tc_token_<key> | localStorage | Links your browser to your chat session once you start chatting. | Until cleared |
tc_conv_<key> | localStorage | Remembers which conversation is open so it reappears on the next page. | Until cleared |
tc_ring_<key> | localStorage | Remembers which chat invitation from our team you have already seen. | Until cleared |
tc_visited_<key> | sessionStorage | Tells a first visit from a returning one, for greeting messages. | Until the tab closes |
tc_proactive_dismissed_<key> | sessionStorage | Stops a greeting you closed from reappearing. | Until the tab closes |
Fonts
Our typefaces are served from our own servers. Loading a page does not contact Google Fonts or any other font service.
Controlling storage in your browser
You can also block or delete cookies and site data in your browser's settings. Blocking strictly necessary storage will stop you from signing in.
Contact
Questions about this policy: admin@way2chat.com. See also our Privacy Policy.